Employment

Green Mountain Power offers a dynamic work environment in an exciting, ever-evolving industry. We are committed to meeting and exceeding our performance and service guarantees and delivering power with near-perfect reliability to our business and home customers.

We look for skilled, hardworking people. Professionals who are "On. Every Day." If you are interested, please complete our application form (also available in MS Word format).

Green Mountain Power has been named one of the "Best Places to Work in Vermont" by Vermont Business Magazine. Our core values reflect safe, fast and effective work practices and respectful, transparent leadership. Our benefit package includes medical, dental, and vision coverage for you and your family, generous retirement benefits, paid vacation and sick time, and support for continuing education and professional advancement.

Resumes may be emailed to hr-team@greenmountainpower.biz, faxed to 802-655-8445 or mailed to:

Green Mountain Power
Attn: Human Resources
163 Acorn Lane
Colchester, VT 05446

Current Postings

Information Technology Manager

Technology Project Manager

Communications Technician C

Customer Service Representatives

Information Technology Manager

This role owns the strategic vision and execution of the IT function, providing leadership/oversight to technical infrastructure planning and operations, in-house development/programming and user help desk. Involves collaborating and shared planning with all elements of the company. Leads a team of 10+ experienced IT professionals.

Candidates must have a strategic approach to technology and proven success in the following:

Creation of a high performance vision and implementation of strategies to execute this vision
Management of IT teams and budgets including technology partners and vendors
Success in managing technical operations, including data centers and enterprise networks
Leadership level experience in an IT Help Desk setting, Telecommunications and wide area networks planning/support
Experience with UNIX operations systems, Oracle RDBMS & HPUX, and utility workflow concepts, practices, and procedures strongly desired

Return to Top

Technology Project Managers

Coordinate and project manage one or many Smart Grid projects including CIS replacement, Smart Metering, Grid Automation and Rate Design. These roles have a specific focus for 3 years with opportunity to transition at the conclusion based on performance. Will collaborate with a team and be accountable for top quality, on time, on budget execution of projects.

Candidates must have proven success in the following:

Executing complex IT projects from the original concept through the final implementation including project planning, execution, timing, functionality, quality, communication and cost.
Proven project leadership experience including collaboration, facilitation, negotiation, delegation, troubleshooting and conflict resolution.
Experience managing multiple project teams and budgets.
Experience with utility practices or Smart Grid technologies strongly desired.

Green Mountain Power has been named one of the "Best Places to Work in Vermont" by Vermont Business Magazine. Our core values reflect safe, fast and effective work practices and respectful, transparent leadership. The benefit package includes medical, dental, and vision coverage, rich retirement benefits and support for continuing professional advancement.

Return to Top

Communications Technician C

FLSA: Nonexempt
REPORTS TO: Substation Operations Supervisor

GENERAL SUMMARY
(What is done and why.)

The Communications Technician C position is primarily responsible for performing a variety of functions related to the installation and maintenance GMP's radio communications systems. Secondarily, this position is responsible for performing a variety of functions related to the installation, removal, maintenance, test and repair of substation high and low voltage electrical transmission, distribution, control and communication equipment as utilized in or on Substations, Transmission, Distribution, & Generating Plants. Work is varied in nature. Incumbent applies an advanced knowledge of high voltage electricity, electrical controls and radio communications technologies to work performed. Works under limited supervision and in compliance with established policies, procedures and regulations.

ESSENTIAL FUNCTIONS
(Majority of duties, but not meant to be all-inclusive nor prevent other duties from being assigned as necessary.)

Primary Functional:

Installs and programs all radio communications equipment (i.e., mobile radios, portable radios, satellite phones, pagers, base stations, remote consoles, fleet tracking transmitters and repeater equipment). Performs scheduled and unscheduled maintenance on all equipment.
Plans and makes system modifications and upgrades. Researches and implements frequency changes and additions to improve overall system operation.
Insures radio equipment is programmed and operated in compliance with FCC rules. Maintains a file of all FCC radio licenses for GMP sites and insures proper renewal of licenses.
Investigates customer complaints regarding radio and television interference and determining if source is GMP's or customer's equipment. Isolates Company sources interference and recommends appropriate actions to resolve problem. Works with customers to find and eliminate sources of interference that originate within their homes.
Insures proper dispatch access to radio system(s).
Maintains test equipment used to repair radios and to locate interference sources.
Orders parts from appropriate vendors; maintains small inventory of commonly used parts.
Prepares and submits accurate and timely documentation and accounting for jobs assigned.
Provides support for other Field Operations personnel (i.e., Power Production, T&D Operations, Engineering and Dispatch).
Performs minor vehicle maintenance; contacts appropriate personnel to schedule routine and major vehicle maintenance or repair.

Secondary Functional:

Serves as an apprentice team member in efforts to install or maintain substation, distribution and generating plant equipment and equipment used to maintain these systems. This includes protective relays, control equipment, circuit breakers, regulators, SCADA equipment, PLCs, and generating plant control systems, etc.
Locates and identifies trouble and makes repairs to electrical, electro-mechanical and electronic equipment
Performs testing on protective devices such as relays and recloser controls, transformers, circuit breakers, communication, fiber optic and SCADA equipment.
Performs Doble, Megger, Turn to Turn Ratio, and Hipot testing.
Conducts infrared inspections on Green Mountain Power and customer equipment.

KNOWLEDGE, SKILLS & ABILITIES
(Minimum education, experience, technical and communication skill levels and licenses/certificates normally required to perform the duties of this position.)

Must complete Vermont State Electrician apprentice course work within the first 4 years in the position, or achieve Journeyman Electrician status with the State of Vermont. Will be placed in the appropriate pay program step until such time as this is completed.
Must acquire and then maintain the appropriate radio operator license, as required by the FCC.
Working knowledge of radio equipment installation and maintenance principles including safety and regulatory requirements.
Candidate must successfully complete the requirements for an Associates Degree in Electrical or Electronic Technologies, or equivalent course work, before progressing to a B level technician.
Must have advanced knowledge of electrical theory (ie; Ohm's law, AC and DC theory)
Must demonstrate the ability to understand procedures and use of equipment, tools and methods employed in the installation, maintenance and repair of electrical facilities and utility applications, in a safe efficient manor.
Advanced math skills (trigonometry, calculus and logical thinking skills)
Good computer skills (Microsoft Windows and Office programs)
Must qualify for Green Mountain Power and VELCO switching and tagging lists within 4 years.
Current valid drivers license with a driving record suitable for insurability.
Good written, oral and interpersonal communication skills.

This level of knowledge is normally acquired through completion of an Associates Degree in Electrical Technologies or 4 years of utility and technical experience, or equivalent related experience.

WORKING CONDITIONS (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

Internal - Work is normally performed in climate controlled shop, plant or substation environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is occasionally high and includes sounds of power tools, turbines and engines. Work involves potential exposure to bodily injury from moving mechanical parts, electric shock, toxic or caustic chemical agents while performing preventive maintenance to building or equipment. Occasionally work is performed in small cramped workspaces, at heights up to 75 feet, and around water. Length of day is unpredictable; long hours may be required to accommodate radio or system failure. Significant travel within the service territory may be required.

External - Work is routinely performed where there is exposure to outside atmospheric conditions or extreme heat/cold or moisture and exposure to traffic while performing radio installation or repair or linework functions. Work is frequently performed on uneven and slippery terrain. Occasionally work is performed in small cramped workspace.

Special - Occasionally work requires scheduled and unscheduled overtime and incumbent may be on call after hours and on weekends to respond to emergency calls regarding radio and power outages.

PHYSICAL DEMANDS
(The physical effort generally associated with this position.)
Work involves standing and walking for most of the time, and occasional work at heights up to 75 feet above ground. Work routinely includes pushing, pulling, lifting or carrying objects weighing up to 120 pounds floor to bench, 70 pounds floor to overhead, and holding 62 pounds at shoulder height such as tools, materials, cross arms, insulators and braces overhead. Working conditions, equipment failure and workloads during peak periods may cause increased stress levels.

WORKING RELATIONSHIPS/CONTACTS
(Positions, other than supervisor and immediate co-workers, with which incumbent has frequent contact and the reason for contact.)

Internal - Field crews from all departments, Engineering, Accounting, Purchasing, Control Center, Power Production, Fleet, Facilities, IT

External - Customers using GMP services, manufacturers, other utilities, service engineers. Supervision of Others - less experienced members of the crew, persons assist

ACCOUNTABILITY
(Budget/asset amount managed, revenues/profits produced, and/or other financial resource incumbent is accountable for. Also indicates judgement/decision-making level.)

This position is directly responsible for the overall performance and GMP's state-wide radio communications systems and for ensuring Company complies with all FCC regulations.

Return to Top

JOB TITLE: Customer Service Representatives - Part-time (2 positions, 18 to 36 hours/week)

REPORTS TO: Customer Service Manager
LOCATION: Colchester

Qualifications: Representative should possess excellent verbal and written communication skills. Must be computer literate (knowledge of word and spreadsheet applications and have ability to navigate through windows-based programs) and possess good problem solving skills. Must have ability to establish and maintain positive relations. Must have knowledge of basic electricity and associated terminology. Must demonstrate mathematical competency and ability to handle cash. Must have the willingness and flexibility to work scheduled and non-scheduled overtime. Must be able to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere. Must have excellent interpersonal skills and effective negotiating skills. Must have strong understanding of customer issues.

Responsibilities: Under general supervision, perform routine and complex customer service work requiring direct contact with customers. Responsibilities include maintenance of residential customer accounts, processing payments and resolving residential issues. Customer Service Representative will utilize the basic functions of the customer service system.

Process Customer Accounts
Set up residential customer records to include co-applicants, customer/premise/accounts, and services—electric, water heater, streetlight and ripple.
Set up residential Move In, Move Out and Transfer Service.
Set up residential customer, deposits, bank drafts, and residential budget plans.
Ability to take and enter customer payments.
Take and record all types of outage calls generating Outage Service Orders
Generate and close routine service orders.
Record incoming customer contacts.
Issue duplicate bills.
Perform Cancel/Re-bills and Quick Bills for residential customers.
Set-up and maintain landlord information.
Enter off-cycle Random Meter readings for residential customers.
Investigate non-routine residential billing issues and perform corrective monetary and/or consumption adjustments.
Perform miscellaneous office duties, such as, but not limited to filing, typing and console (telephone) operation.
Perform meter or other inventory exchanges not related to a rate/service change.
Credit Functions
Make payment arrangements.
Set up system Notes on customer records.
Policy, Procedures and Skills
Read, understand, and apply rules, regulations, policies, and procedures governing work activities assigned (i.e., PSB, inter-company rules).
Perform basic mathematical calculations involving whole numbers, fractions, decimals, percentages and dollar values.
Resolve basic residential customer issues.
Demonstrate customer relationship management skills (i.e., utilizing your interpersonal and negotiating skills to bring resolution to both customer and co-worker issues.

Green Mountain Power is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment with out regard to race, color, religion, sex, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other legally protected status.